1. Define what perishability is in the hospitality industry. Provide two example


1. Define what perishability is in the hospitality industry. Provide two examples of it
2. Identify five moments of truth and what you would do to make them positive
3. List and detail five trends that have an impact on the hospitality industry, and provide one example of each. 4. What is the difference between front of the house staff and back of the house staff? Give detailed examples of each.
5. Describe the multiplier effect and its effects on the economy of a tourism destination
6.How do airline alliances positively impact the airline industry as a whole? Provide two examples of current airline alliances in the industry and list three of the main airline companies represented in each alliance you mentioned.
7. How has the job of a travel agent changed in the last 20 years?


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