Discussion 15 15 unread replies. 15 15 replies. This week you were tasked with r


Discussion
15
15 unread replies.
15
15 replies.
This week you were tasked with reading 2 articles: Send in the Clowns and Baby Steps. This discussion deals with those two readings. Review each question and compose a well thought out response that is at least 150 words in length. You are also to respond to 1 classmate for full credit. Your response needs to add to the conversation in some way, so if you want to use a personal experience (as we all have experience of some kind with customer service) that is fine as long as it applies to the conversation.
Simple responses of “I agree” will not cut it, so be sure to grab all the points for discussion assignments each week by responding with at least 150 words to your classmates.
This week here are your two questions:
Question 1:
Send in the Clowns: Select 1 of the following 3 questions as your response for this reading. You can also find these questions at the end of the reading.
1.) What kind of image do you want to convey to your customers?
2.) What is the difference between focusing on your expertise versus your customer’s needs?
3.) What kinds of things can you do — and say — with customers to make it “all about them”?
Question 2:
Baby Steps: What are the basic combinations for great customer service, and do you agree with them? Why or why not?


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