Read the “Memorial Hospital Patient Experience Scenario”. Then, complete the fol


Read the “Memorial Hospital Patient Experience Scenario”. Then, complete the following:
Patient Experience, Improvement Tools, and Culturally Sensitive, Patient-Centered Care
Develop a white paper that proposes a high-reliability quality program that will address the issues identified in the scenario. (7–10 pages)
Your white paper should include:
A justification for why the hospital needs to create a high-reliability quality program.
Description of five elements of the patient experience to be targeted for improvement related to quality, safety, and overall satisfaction in the hospital.
Recommendations for five potential resources that could be utilized for improving or maintaining safety, quality, and the overall patient experience and explanations of why these resources would be of value.
A recommendation for three improvement tools (i.e., Lean Management and Six Sigma) that will be used in the high-reliability quality program.
An explanation for why a culturally sensitive program is important for patient-centered care and two ways the high-reliability quality program can meet this need.


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